Through delifrenz courier app, couriers in delifrenz community are able to receive new requests from vendors for new orders, accept delivery requests, view collection location and delivery location to ensure precise, efficient and punctual delivery process. During the delivery process, couriers are able to get into a group chat with users/buyers and vendors (recipient) within the same order, thereby ensuring the smoothness of fulfilment process. Courier may also seek assistance by starting a chat with delifrenz care centre within the respective orders.